Our Policy

Basic Terms & Condition:

A 50% deposit is required to commence with your order, with payment reflected in our bank account or a proof of payment (POP) sent to us. The total amount must be paid by the due date mentioned on the quote to avoid any delays of your order. 

Equipment Hire & Damage Policy:

In the event that a client hires any equipment from the Aremel Group, all items will be thoroughly inspected upon return. Should any damage, loss, or breakage be identified, the client will be held liable for the full cost of repair or replacement of the affected equipment. Payment of a deposit constitutes full acceptance of these terms and conditions and confirms the client’s agreement to take responsibility for any damages incurred during the hire period. Any associated repair or replacement costs will be communicated to the client and must be settled accordingly. 

Delivery & Transportation Policy:

For the delivery of packaged goods such as serving boards and stainless steel inserts, Aremel Group makes use of trusted third-party courier services, namely The Courier Guy and PUDO. Courier rates are subject to change and will be charged in accordance with the fees set by these service providers at the time of dispatch. 

For on-site services, event setups, or the delivery and collection of charcuterie snack carts, a travel fee will apply at a minimum rate of R7 per kilometer within the Gauteng Province, calculated to and from our operating base and the event location. All delivery and transportation costs will be communicated and confirmed with the client prior to finalizing any booking. 

Event Planning Consultation Policy
For all party and event catering services, an event planning consultation session is required to ensure accurate planning, pricing, and execution of the service. This consultation allows us to fully understand the client’s needs, preferences, and event details. The cost of the consultation will be incorporated into the overall quotation and reflected in the final pricing, ensuring transparency and a seamless planning process.

Cancellation Policy:

For full-board catering orders, cancellations will not be accepted once groceries have been purchased, and the client will be liable to pay the full amount in such cases. Similarly, once an order has been processed, we will keep the client informed throughout the entire preparation process. If a client cancels after the order has been processed, full payment for the service will be required. These measures ensure fairness and allow us to maintain the high quality and reliability of our services for all clients.